FAQs
Ordering & Payment
Q1: How to buy artificial jewellery online from Naarivya?
A1: Simply browse our exclusive collection of artificial jewellery on www.naarivya.in, select your favorite designs, add them to your cart, and securely checkout using multiple payment options including credit/debit cards, UPI, and wallets.
Q2: What are the accepted payment methods for buying artificial jewellery online in India?
A2: We offer safe payment via major credit/debit cards, UPI, net banking, and popular digital wallets, all processed through trusted and PCI-compliant payment gateway.
Q3: Can I cancel or modify my jewellery order after placing it?
A3: Orders can be modified or canceled within a limited time frame before shipment is confirmed. Contact our customer support immediately to check availability for changes.
Shipping & Delivery
Q4: Does Naarivya offer free shipping for artificial jewellery in India?
A4: Yes, we provide free shipping on all orders over ₹499(Prepaid) & 799(COD) across India. For smaller orders, affordable shipping charges are clearly displayed at checkout.
Q5: What are the cash on delivery (COD) charges?
A5: When choosing cash on delivery, the COD charge consists of our standard delivery fee plus an additional ₹49, which covers COD processing. For instance, if the standard shipping fee for your order is ₹59, the COD total will be ₹108 (₹59 standard delivery + ₹49 COD surcharge). All charges are clearly displayed at checkout before you complete your order.
Q6: How long does delivery take for artificial jewellery online shopping?
A6: Most orders are dispatched within 24-48 hours, with delivery expected within 5-7 business days depending on your location in India including Maharashtra, Vasai, and beyond.
Q7: How to track my artificial jewellery order from Naarivya?
A7: After dispatch, a tracking link will be sent to your registered email and phone number, allowing you to monitor your parcel securely until it arrives at your doorstep.
Q8: Do you ship jewelry to remote locations and tier 2/3 cities in India?
A8: Yes, we deliver to almost all locations across India, including remote areas, tier 2 and tier 3 cities, using reliable courier partners.
Returns, Refunds & Exchanges
Q9: What is Naarivya’s return and refund policy for artificial jewellery online?
A9: We accept returns for full orders within 2 days of delivery, provided the products are unused and in original packaging. To process your return smoothly, you must submit a box opening video and clear photos.
Q10: Are exchanges available for online jewellery purchases?
A10: Currently, we offer refunds as credit to your Naarivya wallet. Please use this to place a new order for exchange items.
Q11: How long does it take to get a refund for returned jewellery?
A11: Refunds post product inspection are credited to your website/app wallet within 5–7 business days, which can be used toward future purchases.
Q12: Who pays for return shipping charges for jewelry bought online?
A12: Naarivya covers return shipping costs only if the products are defective, damaged, or incorrect. For other return reasons, shipping is the customer’s responsibility.
Product & Jewelry Care
Q13: Is artificial/ anti tarnish jewellery safe for sensitive skin?
A13: Yes, our artificial jewellery is crafted from high-quality, hypoallergenic materials to minimize the risk of allergies and irritation, perfect for everyday wear.
Q14: How to clean and maintain artificial/ anti tarnish jewellery to last longer?
A14: Keep your jewellery dry, avoid contact with perfumes and chemicals, and store pieces in a soft cloth or box. Regular gentle cleaning with a soft cloth helps maintain shine.
Q15: What types of jewellery are available at Naarivya?
A15: We offer a wide selection including earrings, necklaces, cuff bangles/ Kada, rings, and sets in styles ranging from traditional Indian to contemporary fashion jewellery.
Customer Support & Account
Q16: Can I create an account to shop jewellery online at Naarivya?
A16: Yes! Creating an account lets you access faster checkout, track orders easily, and receive updates on special discounts and new collections.
Q17: How do I contact Naarivya customer care for online jewellery shopping help?
A17: Reach out to us by email at naarivyaofficial@gmail.com, WhatsApp at +91 92651 17669, or use the contact form on our website for prompt assistance.
Security & Privacy
Q18: Is shopping online at Naarivya secure?
A18: Absolutely. We use encrypted payment gateways (Razor Pay) and comply with data protection laws to ensure your personal and payment information is safe and confidential.
Q19: How does Naarivya protect my personal and payment information?
A19: Your data is used only for order fulfillment and service improvement. We do not share or sell your information to third parties except as necessary for order processing and compliance with laws.
Additional Services & Offers
Q20: Does Naarivya offer special discounts and seasonal sales on artificial jewellery?
A20: Yes, we regularly host seasonal sales, festive offers, and exclusive discounts. Subscribe to our newsletter or follow us on social media to stay updated.
Q21: Can I request custom or bulk orders?
A21: For inquiries about custom jewellery designs or bulk orders, please contact us directly at our customer service email or phone number.